what data We/Us/Our (Florere Capital Limited t/a Sweaty Quid) will collect at different times when You use Our service;
how We may use that data;
how long We may store that data;
how You/Your (the human user of the website or service) may opt-out of Us using or storing that data;
and where We may send that data (outside of Sweaty Quid) for Us to operate Our service (both critical use and optional use).
We use industry standard efforts to safeguard the confidentiality of Your personal identifiable information, such as firewalls and Secure Socket Layers where appropriate.
We have separated the remainder of the Policy into the following sections:
The data We collect for Our core (critical) service
The data We share with 3rd parties
How We may use Your data for marketing purposes and additional data We may request permission for
Information about storing Your information
Your rights over Your data
Sweaty Quid is an online shopping website that requires certain information from You in order to run its service. The following information in the table below is deemed as critical to Our business, depending on how much You interact with Us (for example: We need more information from You if You purchase from Us, compared to if You simply sign up for an account). For avoidance of doubt, this information does not include instances where Sweaty Quid may need to use Your data to comply with legal and/or regulatory purposes.
To contact You if there is an issue with Your order and update You with delivery information.
Customer service may use this to verify Your identity and assist You
Fraud detection and prevention against You or Sweaty Quid
Account verification purposes
Fraud detection and prevention against You or Us.
Verify Your identity
To contact You if there is an issue with Your order or a product recall.
Contact You about Your order delivery status
For Our customer service team to verify Your identity and assist You with Your orders.
Train Our customer service team
For accounts and regulation reasons.
Your payment information is tokenised by this 3rd party service which allows Us to issue You a refund should We need to and allow You check out faster if You are logged in to Sweaty Quid.
We only use and share this information with third parties when it is anonymous i.e. without identifying information
We do not sell or intend to share any of Your personal details to third parties, excluding instances and purposes listed in this section.
We share some data with the following third parties in order for Us to carry out business, deliver a great customer service experience to You and improve Our business. As the service evolves We may add services to this list.
We may provide further data to third parties not listed above, but before We do so We ensure that all data is anonymous meaning it cannot be identified as You.
There are three reasons where we may share Your data with 3rd parties that we have not listed here:
Professional Advisers and Investors: We may also share Your data with professional advisers such as Our lawyers and insurers to manage risks and legal claims, and/or as part of Our relationship and obligations to Our investor organisations. This is in Our legitimate interests.
Group: It is possible we could sell Our business to a third party or re-organise Our business or become insolvent. In that scenario, Our database of customers is one of the biggest parts of that business and so we would need to share it with the third-party buyer and their advisers. This is in the legitimate interests of selling Our business.
How We may use Your data for marketing purposes and additional data We may request permission for.
Part of the role of the Sweaty Quid team is to market Our products and services to enable more people to purchase items listed on Our website. To do so We use a number of different 3rd parties to help Us with these initiatives. Those 3rd parties are listed in Section 2, and unless stated otherwise anonymised information about Your interactions with Sweaty Quid is sent to these services. We see these anonymised transfers of data as critical to the running and future success of Our business and You cannot opt-out of them if You use Sweaty Quid.
In addition to the anonymised data we send to 3rd parties, We may ask permission from You to use extended data to help give You a better service. A better service may include (but is not limited to)
the ability for Us to personalise Our email communication to You based on identifiable information (e.g. name, DOB);
the ability for Us to place advertisements (including product listings) on 3rd party websites based on Your browsing or purchasing history with Us;
whilst browsing sweatyquid.com, having Us push relevant deals and information to You based on Your specific interactions with the website.
For this We will ask You to opt-in to Our marketing initiatives; You will automatically be opted-out of these services when You join Sweaty Quid. If at any stage You would like to opt in or out You can do so in Your account settings.
The additional data We will request permission to use to send to 3rd parties is as follows:
Helps Us identify product deals more relevant to You based on purchases of other people in Your age demographic.
We keep Your information for as long as it is seen necessary to uphold Our obligations to: deliver Your order, meet government regulations (for example: relating to accountancy) improve Our service to You, prevent fraud and for law enforcement purposes.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce Our terms and conditions, We may also keep hold of some of Your information as required, even after You have closed Your account, or it is no longer needed to provide the services to You.
To give You a better understanding, we usually keep financial records (including information about orders & transactions) for 7 years. We will keep top-level information (for example relating to the total quantity of sales transacted in a year) for as long as We as a business deem it useful.
You have the following rights when it comes to Your personal information
The right to be informed about how We use and store Your information
The right to access the personal information We store about You
The right to request the correction of inaccurate information, such as through the My Account section on Our Website
The right to opt-out of non-critical marketing activities on Sweaty Quid
The right to complain to Your data protection regulator
If You want to exercise Your rights, or have any questions or concerns please contact Us at email@example.com or visit Our data privacy page.
Users also have the legal right to request deletion of any personally identifiable information. We will adhere to this request where the deletion of information does not impact Our commitment to uphold any financial or legal requirements We must undertake to operate.
Requests must be responded to within 30 days, however requests which are overly complicated may take longer to process. To make any of the above requests, please contact Our dedicated customer support team at Customer Support
We do not anticipate that You will have to pay a fee to access Your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if Your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with Your request in these circumstances.
We may need to request specific information from You to help Us confirm Your identity and ensure Your right to access Your personal data (or to exercise any of Your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it.
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